Urgent Appointments
What do I do if I need an urgent appointment?
To book an urgent appointment:
- Contact us Online
- Access our online contact form via your NHS App
- Contact your local surgery directly. Our reception team will be happy to assist you.
Sharing a brief reason for your appointment helps us direct you to the right clinician. Our team includes a range of professionals such as pharmacists, mental health practitioners, care coordinators, and social prescribing link workers.
For urgent matters, you will be offered an appointment with the first available appropriate clinician at your practice. In some cases, a follow-up may be needed to fully address your concerns. You may also be directed to other suitable services, such as the Minor Eye Service or Pharmacy First.
Heaton Moor Medical Centre – 0161 432 0671
Adswood Road Surgery – 0161 983 9770
Bosden Moor Surgery – 0161 483 3363
Cale Green Surgery – 0161 480 2882
Little Moor Surgery – 0161 983 9555
Dean Lane Surgery – 0161 983 9777
Routine Appointments
To request a routine appointment with a member of our clinical team:
- Contact us Online
- Contact your local surgery directly. Our reception team will be happy to assist you.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Cancel or Change my Appointment
We are currently experiencing a high number of patients who do not attend their appointments.
If you are unable to attend, it is very important that you cancel or reschedule your appointment. This allows us to offer the appointment to another patient who may need it.
If you cannot attend for any reason, please let us know as soon as possible.
There are several ways you can cancel an appointment:
Home Visits
If you are housebound and need an appointment, please contact the reception team. In some cases, the clinician may telephone you first to determine whether a home visit is necessary. They may also offer a telephone consultation if appropriate.
If a home visit is necessary, please try to let us know as early as possible, preferably between 8.00am and 9.30am so that the doctors’ visiting rounds may be planned efficiently.
What to do if you need help and we are closed?
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
What to do if you need help with your appointment?
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond. Please note, this may not always be possible, but we will do our best to accommodate where we can.
- if you would prefer to consult with the doctor or nurse by phone or face-to-face.
- if you need an interpreter.
- if you have any other access or communication needs.
Online / Proxy access
Do you want online or proxy access to your medical records?
NHS App
To register for online access to order your repeat prescriptions and have access to your medical records
